Windows 11At SCKEYS, we strive to provide you with top-quality digital software products and services. We understand that occasionally, situations may arise where you need assistance with your digital software purchase. Our Digital Delivery Returns Policy outlines the procedures and guidelines for requesting returns, refunds, or support for digital software products purchased from our online store.
Please note!
We sell digital activation keys, we are not the developers or owners of any software listed here. It is the customer’s responsibility to verify that the purchased software is compatible with the device they own. For example, Office 2021 only works on Windows 10 and Windows 11, if you have Windows 7 and you purchased an Office 2021 key, you cannot request a refund just because you didn’t know. We make efforts to provide detailed documentation on our product pages for our customers.
If you have received the software activation key but you have changed your mind, your order is not eligible for refund.
1. Eligibility for Returns:
You are eligible for support or a refund under the following conditions:
a. You have purchased a digital software product key from our online store which is not valid or activation fails because the key is not valid anymore and we are not capable to provide you a new functional code.
b. You contact our Customer Support Team within 14 days from the date of purchase.
c. You have not received any code/key within 24 hours after successfully payment.
d. You have a valid proof of purchase, such as the order number or receipt.
2. Ineligible Items:
The following items are not eligible for returns or refunds:
a. If you changed your mind but you have already received the key after successfully payment.
b. The software you have purchased is not compatible with your device.
3. Support and Assistance:
If you encounter issues with your digital software purchase, please contact our Customer Support Team at support@sckeys.com. We are here to assist you with any technical problems or questions you may have regarding your software.
4. Requesting a Refund:
If you meet the eligibility criteria and wish to request a refund for a digital software product, please follow these steps:
a. Contact our Customer Support Team, providing your order number and a detailed explanation of the issue that led to your request.
b. Our team will assess your request and, if approved, will guide you through the refund process.
c. Refunds will be issued to the original payment method used for the purchase within 1-2 business days.
5. Customer Responsibilities:
a. Ensure that you retain a valid proof of purchase for the digital software product.
b. Do not download or activate the software if you wish to return it.
6. Changes to the Digital Delivery Returns Policy:
SCKEYS SOFTWARE LTD reserves the right to update or modify this policy at any time without prior notice. It is your responsibility to review this policy periodically for changes.
7. Contact Us:
If you have any questions or concerns about our Digital Delivery Returns Policy or need assistance with your digital software purchase, please contact our Customer Support Team at support@sckeys.com.
Thank you for choosing SCKEYS SOFTWARE LTD for your digital software needs. We value your trust and are committed to providing you with the best possible customer experience.
